Intern - Product Support Job at SAP

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Intern - Product Support Job

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Date: Jan 12, 2019
City:Montreal, QC, CA
Company: SAP
Requisition ID: 203183
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE OF POSITION

Support customers better using our product SAP Hybris e-commerce solution, identifying problems with the product or customize the existing solution to their needs

EXPECTATION AND TASKS

Incident solving
  • Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions
  • Achieve a good level of customer satisfaction

Knowledge Transfer
  • Share and document knowledge through creation of WIKI entries and Knowledge Base articles

SKILLS / COMPETENCIES

  • Ability to multitask and prioritize tasks under stressful conditions
  • Team player, growth attitude
  • Good English skills verbal and written

EDUCATIONAL REQUIREMENTS

  • University degree in related field

QUALIFICATIONS

  • Intermediate to professional skills with JAVA
  • Technical skills (debugging, tracing, verifying complex customizing)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Job Segment: Intern, ERP, SAP, Java, Developer, Entry Level, Technology
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